FAQ

What do I need to complete an application?

All you need to complete an application is:

– A valid NZ Drivers Licence or NZ Passport
– Online banking access
– A valid email address
– A valid mobile phone number

If you do not have any of the above, simply contact us through our toll-free number
0800 028 512
Credit assessment and responsible lending criteria and inquiries will apply to all applications.

What are your interest rates and fees?

Our interest rates range from 9.95% pa to 40% pa variable, determined by credit risk.
Credit assessment and responsible lending criteria and inquiries will apply to all applications

How long does an application take?

Once submitting your application, we will be in contact as soon as possible or within 2 working days

Credit assessment and responsible lending criteria and inquiries will apply to all applications.

When can we get the goods if I am approved?

If the goods are in stock, we will contact you. Once the bond amount will be paid
(if applicable) we will arrange a delivery time as per your availability.

Credit assessment and responsible lending criteria and inquiries will apply to all applications.

Can I pay off early?

Yes, You can pay off as much as you like, whenever you like. There is no early repayment fee.

Credit assessment and responsible lending criteria and inquiries will apply to all applications.

What is PPSR?

PPSR is the Personal Properties Security Register. When you have a loan using personal items as security or if you purchase on Rent-Fix these items get listed on a government site called the Personal Properties Securities Register.

The information registered will also include a description of the property or gear you have used to secure your loan or purchased by Rent-Fix

What is liability waiver?

If the gear that you used as security or purchased is destroyed, damaged, or lost through fire, flood, theft, or burglary.

It does not cover intentional, accidental damage or physical damage.

Please contact us and click here to make a claim.

What if I move house?

If you are moving house, please contact us on 0800 028 512, so your details can be updated.

What happens if I miss a payment?

If you know you are going to miss a payment, contact us on 0800 028 512 prior to the deduction date. Our friendly staff can help arrange a solution.

The worst thing you can do is ignore your account if it becomes overdue. You’ll only end up with unnecessary fees, or repossession

What should i do if i can no longer afford a regular repayment or am forced into unforeseen hardship?

We’re always here to help, if something has changed in your life and you’re having difficulty keeping up with your repayments, please talk to us as soon as possible. There are a few options you can choose from, including.

– Lowering your regular payment commitments
– Voluntary return of the goods
– Or, a combination of the above

I have a complaint. What do I do?

We know sometimes things do not go according to plan. So, if you need to talk to someone about an issue you are having with us. Please contact our manager first on 0800 028 512, or email info@rentronics.co.nz. They are there to help you and investigate a complaint about you.

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